Customer Satisfaction

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Statement & Survey – Surrey Fire & Safety Ltd.

Because providing friendly, flexible and fair service is at the heart of everything we do, we measure it very carefully.

When you decide to work with us, we want you to be reassured that you are choosing a supplier who will treat you and your team with care and respect, and deliver quality work for fair prices.

So that we don’t take our eye off the ball, we send a satisfaction survey to every client we have completed work for, and use their feedback to improve our operation.

We publish our customer satisfaction survey results each month on this page so you can see what our clients really think of us before deciding to do business with us.

Latest survey results

Overall, how would you rate the quality of the work we did for you recently?

Score:   4.8 / 5

How would you rate us for value for money on your recent job?

Score:   4 / 5

How would you rate our engineers for punctuality?

Score:   4.8 / 5

How would you rate our engineers for friendliness?

Score:   5 / 5

How would you rate us on being easy to do business with?

Score:   4.6 / 5

How likely are you to use us again for fire protection services?

Score:   96% will ‘definitely’ or ‘probably’ use Surrey Fire again