Fire Alarm Monitoring Services
A fire alarm system can detect a fire at the earliest possible stage, helping to protect people, property and business operations. However, what happens when your building is unoccupied?
If a fire starts overnight, at weekends, or when your premises are vacant, who will know?
Commercial fire alarm monitoring provides an additional layer of protection by automatically transmitting alarm signals to a professional Alarm Receiving Centre (ARC), which operates 24 hours a day, 365 days a year. When your fire alarm activates, trained monitoring operators receive the signal immediately and follow your site’s agreed response procedures, which may include notifying keyholders and initiating the appropriate emergency response.
Monitored fire alarm systems provide around-the-clock protection, ensuring that no alarm activation goes unnoticed. This helps reduce the risk of delays in responding to a fire and can enable quicker action to be taken when an incident occurs. As a result, property damage, business disruption, and the risk of injury or loss of life can be significantly reduced.
Whether your premises are occupied, vacant, or operating outside normal business hours, fire alarm monitoring provides added peace of mind that any alarm activation will be dealt with promptly and professionally.
Our experienced team of fire alarm engineers can assess your existing fire alarm system or advise on monitoring requirements as part of a new fire alarm installation for businesses across London, Surrey and the South East.
Please note: To ensure the continued reliability and compliance of monitored fire alarm systems, Surrey Fire & Safety provides fire alarm monitoring services only for systems that are maintained under a servicing agreement with our team. This allows us to verify that the system remains in good working order, faults are addressed promptly, and monitoring signals can be relied upon when needed most.
Protect your business with 24/7 monitored fire alarm services. We have experienced and BAFE-registered fire alarm engineers with experience of the commercial sector.
Speak to our friendly team today on Tel: 01276 684473 to discuss your requirements or complete our contact form by clicking on the button below:
How Commercial Fire Alarm Monitoring Works
Our Fire Alarm Monitoring Partners
Surrey Fire & Safety works with trusted alarm signalling providers and ARC partners to deliver dependable fire alarm monitoring solutions.
Professional Fire Alarm Monitoring Using CSL DualCom
Our monitoring services utilise industry-leading CSL signalling technology and are supported by professional monitoring operators who are trained to prioritise life-safety signals and respond in accordance with your site’s specific requirements.
This ensures fire alarm activations receive immediate attention, helping to protect people, property and business continuity.
CSL DualCom uses dual-path communications, typically combining IP and mobile network connectivity. This helps ensure that alarm signals can continue to be transmitted even if one communication path becomes unavailable.
Trusted by Businesses Across Surrey, London, Berkshire and Hampshire
4.8 stars on Google Reviews
96% Customer Return Rate
“Always helpful, very reliable and reasonably priced”
Trusted by Our Customers
Benefits of Fire Alarm Monitoring
Protection Outside Working Hours
Many commercial premises remain unoccupied overnight, at weekends and during holiday periods. Monitoring ensures alarm activations are not missed when nobody is on site.
Faster Awareness of Fire Incidents
Alarm signals are automatically transmitted to monitoring operators without relying on a member of staff being present.
Reduced Risk of Property Damage
Early awareness of an incident can help minimise fire damage and reduce business interruption.
Peace of Mind
Know that your building is being monitored 24 hours a day, 365 days a year.
Support for Multi-Site Businesses
Monitoring can be particularly beneficial for organisations that operate multiple locations or manage remote sites.
What Our Customers Say
Surrey Fire & Safety have always been fantastic. Following several overnight detector faults, the customer service team have always contacted us the next day to make sure everything is resolved and to see if we need any further support. Their proactive communication and attention to detail are greatly appreciated and provide reassurance that we’re being well looked after.”
Charles
Butser Rubber
What’s the Difference Between Monitored & Non-Monitored Fire Alarms
| MONITORED | NON-MONITORED |
|---|---|
| Out of hours alarm activations receive immediate response | If out of hours there’s the potential that no-one will hear the alarm, and if so, may not report to anyone |
| More peace of mind against potential out of hours arson attacks | Likely non-detection of arson attacks and substantial site damage |
| Employee risk reduced by not having to attend out of hours alarm activations | Employees put at potential risk by attending alarm activations |
| 24/7 support from our expert team of Monitoring Centre Operatives | No out of hours support |
| Potential for reduction of insurance premiums when fire alarm system is monitored | No insurance premiums reduction |
We provide Fire Alarm Monitoring throughout the South East Including the Following Locations:
London
Surrey
Berkshire
Hampshire
Woking
Reading
Wokingham
Slough
Bracknell
Guildford
Basingstoke
Croydon
Richmond
Camberley
Is Commercial Fire Alarm Monitoring Right for Your Building?
Fire alarm monitoring can benefit virtually any commercial or high occupancy properties but is especially important in buildings with high-value assets, critical operations, periods of low occupancy or lots of people located in one place.
Many insurers recommend or require monitored fire alarm systems for higher-risk premises.
In these environments, a monitored response can provide additional reassurance that alarm activations are dealt with promptly. Typical premises include:
Schools
Hospitals
Residential Blocks
Vacant Properties
Offices
Warehouses
Distribution Centre
Manufacturing Facilities
Fire Alarm Monitoring Systems FAQs
We’ve answered some of the most common questions about our Fire Alarm Monitoring services:
Why would a fire alarm need to be monitored?
The main reason for opting for a monitored fire alarm system for a site is to provide an increased level of fire safety. It helps detect and react to a fire early, leading to reduced property damage and injury or loss of life. Fire alarm monitoring, therefore, reduces the spread of fire and in turn, the aftermath.
Can my existing fire alarm system be monitored?
In many cases, yes. Existing fire alarm systems can often be connected to a monitoring service using suitable signalling equipment.
Please note that Surrey Fire & Safety only offers fire alarm monitoring on systems maintained under a Surrey Fire & Safety servicing agreement. This helps ensure the ongoing reliability, performance and compliance of the monitored system.
What types of fire alarms can be monitored?
The majority of professionally installed fire alarm systems can be monitored. Monitoring can be set up with a site’s current fire alarm system or added to a new installation. It is a relatively easy functionality to add to a site’s system and can be set up via landline or network. The best way to understand if fire alarm monitoring can work with a site is to get in touch with us to chat about your specific scenario.
Is fire alarm monitoring a legal requirement?
Although fire alarm systems are a legal requirement for the majority of businesses, as per the Regulatory Reform (Fire Safety) Order 2005 (also known as the RRO), fire alarm monitoring is not a legal requirement. However, it may be recommended by your fire risk assessment, insurance provider or operational requirements.
How much does fire alarm monitoring cost?
The cost depends on the monitoring solution and signalling equipment required, as well as the type, size and complexity of your fire alarm system. We offer competitive pricing, so please contact us and we will be happy to provide a quotation.
There will also be an additional cost for the ongoing maintenance of the fire alarm system.
Does fire alarm monitoring automatically call the Fire Brigade?
Response procedures vary depending on the monitoring arrangement and site requirements. We can advise on the most suitable arrangement for your premises.
Which Alarm Receiving Centre (ARC) do you work with?
Surrey Fire & Safety works with Southern Monitoring, a leading UK Alarm Receiving Centre (ARC), to provide monitored fire alarm solutions for commercial premises.
get in touch
We offer a range of fire alarm monitoring solutions for businesses of all sizes, alongside our fire alarm design, installation, maintenance and compliance services.
Supporting organisations across London, Surrey, Berkshire, Hampshire and the wider South East, we can tailor a solution to meet your specific requirements.
Contact us to speak with the Surrey Fire & Safety Customer Service Team:
Telephone: 01276 684473
Email: [email protected]
Or fill in your details in our Get a Quote contact form by clicking on the button below. We'll get back to you as soon as we can.